Within 14 Days of Purchase
1 . Unopened Products
We offer a 14 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less any associated freight costs and a re-stocking fee of 10% of the purchase price.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include ex-demo, auction and clearance products.
The "no return" basis means that, unless the product is, damaged in transit, incorrectly shipped or otherwise returnable under a Mark Master Warranty, or by law, the product will not be accepted for return.
2. Opened Products
We will not accept any opened product for return unless the product is returnable under our Returns Policy, or under a Mark Master Warranty or other contract or by law.
3 . Damaged In Transit or Incorrectly Shipped
If your product is damaged in transit or incorrectly shipped, contact us immediately upon receipt of the product. We can arrange to collect the goods for return transit. We will test all products returned as "Damaged in Transit" within 7 working days of receipt into our warehouse. If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs. If you return a product claiming it was damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return, payable within 30 days of receipt of invoice.
Outside 14 Days of Purchase
1. Return of Faulty Products , Products that don't match their Description or otherwise under Statutory Warranty
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate. If the fault does not fit the above criteria and is not covered under the Mark Master warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.